Advait Techserve IT Services technology organization should support its business strategy, not constrain it. Bain focuses first on the strategic needs of our clients' businesses to determine the technology capabilities needed to support their long-term goals. Many IT service providers that work with small businesses are called managed service providers. This can actually encompass a variety of specifics, but allows the business to service the company’s network on an ongoing basis at a regular rate. It is often less costly for companies over time, since it can prevent expensive problems from forming in the first place.